Daily Archives: May 15, 2006

Call me a racist

I took down my "fuckin' Indians" post because Mel says it's racist. Yes, that comment is racist, but it's not my comment. The reality is that there are folks who hate Indians because they are "taking American jobs". Yes, they are. And that's not the real problem. The real problem is that American companies don't take customer service serious. So they outsource these jobs to other countries where those folks aren't empowered to provide customer service. Outsourcing is a double-edged sword for India. On the one hand, it provides jobs. On the other, all the frustration that people feel when they get poor customer service is associated with the Indians answering the phone. I can't help that.

Here's my customer service rant.

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Filed under The way the world works