I've had nothing but trouble with my high-speed Internet access since the storm. I've made six phone calls to Brighthouse and RoadRunner, and they keep having me power cycle my equipment. I'm about done with them.
I'm thinking about ordering DSL through IQuest. It's funny – IQuest tries to differentiate itself from the national providers by talking up the fact that their local. The CSR told me I would never be transferred to a foreign country for support. No, but I was transferred three times in the course of my phone call trying to get information about their services. I'm so annoyed with queues and specialization and compartmentalization. Why can't anyone just answer my fucking questions? You have a question about web hosting? I have to transfer you. You have a question about our servers? I have to transfer you. You want to know about our residential services? Oh, I don't do that. Here, let me transfer you. Sounds like Brighthouse.
Update: Brighthouse is coming out tomorrow morning to service my high speed Internet connection. It only took seven (7!) phone calls.